Refund policy

Credit usage and refunds

Once any credits supplied by a particular purchase have been used, Diress does not offer a voluntary refund for that purchase or its remaining credits. For subscriptions, this applies to credits supplied by the billing period for which a refund is requested. Using free credits or credits from a different purchase does not, by itself, make an unused purchase ineligible.

If none of the credits from the purchase have been used, contact us to request a review. Unused credits do not guarantee a refund. Eligibility and request deadlines remain subject to the applicable payment provider policy and consumer law.

Your consumer rights

This policy does not limit mandatory withdrawal or refund rights, or remedies for a defective or undelivered service. For payments processed by Paddle, the Paddle refund policy also applies, including Paddle’s authority to review and issue refunds. Credit usage does not override those rights.

Request a refund or report a problem

Email [email protected] with your account email, order reference and the reason for your request. Do not send your password or full payment card details. If Paddle processed your payment, you can also request assistance using the support link on your receipt or paddle.net.

Subscription cancellation

Cancellation prevents future renewals and is separate from a refund request. Use the subscription management link in your payment receipt. Deleting your Diress account does not cancel a subscription.

App Store and Google Play purchases

Purchases made through Apple or Google are handled under that store’s refund rules. Request a refund through the store that processed the purchase.